Privacy Policy

5 Boro Laundry (“5 Boro Laundry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and laundry pickup and delivery services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit 5borolaundry.com, create an account, place an order, request laundry or dry-cleaning services, contact us, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Billing and mailing address
• Laundry pickup and delivery address
• Email address
• Telephone or mobile phone number
• Account login information
• Payment and billing information
• Order and service history
• Service preferences and special instructions
• Information you provide when contacting customer service
• Information submitted through forms, promotions, surveys, or other website features

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Referring website or source
• Website interaction and usage information
• Cookies and similar technologies
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2. How We Use Your Information

We may use information we collect to:

• Create and manage customer accounts
• Process and fulfill laundry, dry-cleaning, pickup, and delivery orders
• Schedule pickups and deliveries
• Process payments and transactions
• Communicate with you about your orders and account
• Provide customer service and respond to inquiries
• Send service-related notifications, including pickup and delivery updates
• Send promotional offers and marketing communications where permitted by law
• Improve our website, services, and customer experience
• Personalize your experience with our services
• Prevent fraud, abuse, or unauthorized activity
• Maintain the security of our website and systems
• Comply with applicable laws and legal obligations
• Enforce our terms, policies, and agreements
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3. Payment Information

Payments made through our website or services may be processed by third-party payment processors.

5 Boro Laundry generally does not store complete credit card or debit card numbers on its own systems when payment processing is handled by a third-party payment provider.

Payment information may be collected and processed directly by the applicable payment processor in accordance with its own privacy policy and security practices.

We may retain limited transaction information, such as payment status, transaction dates, amounts, and the last four digits of a payment card where provided to us by our payment processor.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and evaluate marketing efforts.

Cookies may help us:

• Keep you signed into your account
• Remember shopping or service preferences
• Understand how visitors use our website
• Improve website performance
• Measure advertising and promotional campaigns

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

5. Information Sharing

We do not sell your personal information for monetary consideration.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services, including:

• Payment processors
• Website hosting and technology providers
• Customer relationship management and communication providers
• Scheduling and order-management providers
• Delivery and logistics providers
• Analytics and advertising service providers
• Email, text-message, and communications providers
• Professional advisors, such as attorneys, accountants, and insurers
• Government authorities or law enforcement when required or permitted by law
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We require service providers that process information on our behalf to use appropriate safeguards and to process information only for authorized business purposes, subject to applicable agreements and law.

6. SMS and Text Messaging

If you provide your mobile telephone number and consent to receive text messages from 5 Boro Laundry, we may use SMS messaging to provide service-related communications, including pickup reminders, delivery notifications, order updates, appointment information, and customer service communications.

Where permitted and with any required consent, we may also send promotional text messages.

Message and data rates may apply.

You may opt out of promotional text messages by following the instructions included in the applicable message, such as replying STOP. You may also contact us directly to request assistance with opting out.

Opting out of promotional communications does not necessarily prevent us from sending non-promotional messages that are necessary to provide services you have requested.

7. Email Communications

We may use your email address to send:

• Order confirmations
• Pickup and delivery notifications
• Account-related communications
• Customer service responses
• Important service announcements
• Promotional offers, where permitted

You may unsubscribe from promotional emails by using the unsubscribe link contained in the applicable email.

8. Third-Party Services and Websites

Our website may contain links to or integrations with third-party websites, applications, payment processors, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party service before providing personal information.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of your information.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and fulfill other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is collected or used
• Opt out of certain marketing communications
• Opt out of certain forms of data sharing where required by applicable law
• Appeal certain privacy-related decisions where applicable

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests. We will process requests in accordance with applicable law.

13. California Privacy Rights

If you are a California resident, California law may provide you with additional privacy rights regarding your personal information.

Depending on the circumstances, these rights may include the right to know about personal information collected about you, request deletion or correction, and opt out of certain activities where applicable.

5 Boro Laundry does not sell personal information for monetary consideration.

If applicable California law provides additional rights concerning the sharing of personal information for cross-context behavioral advertising or other purposes, you may contact us to exercise those rights.

We will not discriminate against you for exercising privacy rights provided by applicable law.

14. New York Privacy

5 Boro Laundry is based in New York and may provide services to customers in New York and surrounding areas.

We comply with applicable federal, state, and local privacy requirements.

As privacy laws and regulations change, we may update our practices and this Privacy Policy as necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

5 Boro Laundry
Website: 5borolaundry.com
Email: info@5borolaundry.com
Phone: (718) 400-9274
Address: 1178 Broadway, New York, NY 10001

Please include “Privacy Request” in the subject line of an email concerning a privacy request.

Last Updated: September 16, 2026